do I return something to you?
in the local area, please feel free to call in at JayJays Brecon,
with your item and receipt.
please call 01874 610036 (option 2) or email firstname.lastname@example.org
and make suitable arrangements.
if my item becomes faulty?
you are concerned that your item may be faulty please let us know
straight away by bringing the item into the store or by contacting us
via telephone or email. We will try and resolve any issue with a
faulty item as quickly as possible but we need you to tell us as soon
as you discover a problem.
Genuine JayJays Ltd we give a lifetime guarantee on all stitch work
and workmanship of our 'Made by JayJays' products.
I exchange an item?
may exchange an item by returning it to store in the same condition
it was purchased in. Alternatively please call or email us to make
do I receive my refund?
depends on how your item was purchased. Monies taken electronically will usually be returned/refunded via the same method.
your website secure?
security is our top priority. When you log on to the site you should
see a padlock symbol at the bottom of your web browser on the secure
parts of our site. (Please note that the padlock will only appear on
some web browsers). The URL will also start with "https://".
You can therefore be confident that you are shopping in a secure
do I get in touch with customer services?
your question is not listed on our help centre then please feel free
to e-mail email@example.com or if you would rather talk to us
then call 01874 610036 (option 2).
you offer a discount to the Armed Forces?
our core business remit is to supply the Armed Services.
strive to make all our products as cheap as possible.
refuse to raise our prices and offer a 'false discount'.
order discounts may be considered on application.
I order by phone?
please call us on 01874 610036 (option 2) to speak with one of our
staff, who will be happy to take your order and advise you about our